General terms & conditions

version 1.5 April 3, 2018

The conditions of the following disclaimer apply to the internet site and the apps and all manifestations of Questionmark. Questionmark is issued under the responsibility of Stichting Questionmark, based in Amsterdam. The Questionmark Foundation is hereinafter referred to as "Questionmark".

Before using Questionmark, please read this Disclaimer carefully and if not agree, contact us. By using the Questionmark website or by downloading the Questionmark app, the user agrees with the applicability of this Disclaimer.

Questionmark does not accept any liability towards third parties in accordance with the following. The exclusion of any form of liability also serves the benefit of directors and employees of Questionmark.

Complaints, problems or suggestions

Complaints, problems or suggestions can be sent by e-mail at info@thequestionmark.org. Within 48 hours a reaction will follow in which the next steps are mentioned. Questionmark will then endeavor to deal with the complaint as quickly as possible.

Questionmark respects the privacy of all users of its website and apps and ensures that the personal information you provide is treated confidentially. We only use your information with your consent. Questionmark will not sell your personal information to third parties or make it available in any other way. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data Questionmark uses the collected data to provide its users with the following services:

Sending a newsletter (after opt-in)
Improving our products and services

To make the use of Questionmark as pleasant as possible, we store with your consent your personal data and the data relating to the use of our services. We only use your e-mail address to inform you about the development of the website and apps. If you no longer appreciate this, you can unsubscribe from our newsletter via the link at the bottom of these emails. If you use Questionmark, we store the following data anonymously:

Anonymous visitors data for statistics, which pages have been visited, what type of device is being used.
The date and time and barcode of a product that has been scanned
If desired, your email address to send the newsletter
Checkit - shopping lists app

Data while using Checkit are stored in the internal database of Questionmark. It is essential to synchronize the shopping lists that Questionmark tracks which products are added to which shopping list. However, under no circumstances is this data shared with external parties or made public.

Information about the use of our site and apps and the feedback we receive from our visitors help us to further develop and improve our site and apps. If you decide to leave a comment, you can choose whether to add your name or other personal details. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not meet our site conditions.

If you respond to an action or contest, we will ask your name, address and e-mail address. We use this information to carry out the action, to announce the prize winner (s), and to measure the response to our marketing campaigns.

Cookie statement

Cookies are small pieces of information that are stored by your browser on your computer. Questionmark uses cookies to recognize you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you receive cookies while using the Questionmark website. If you have any questions about the privacy policy of Questionmark, please contact us. Questionmark helps you if you need information about your data or if you want to change it. In case change of our Privacy Policy is necessary, you will always find the most recent information on this page.

Accuracy information

Questionmark tries to provide accurate, complete and up-to-date information from sources that are as reliable as possible. In spite of this, Questionmark offers no explicit or implicit guarantee that the information offered on or via this website is accurate, complete or up-to-date. Given the enormous amount of information offered, this is also impractical.

In order to create a methodology for comparing products on aspects of sustainability and health, choices are made, which can always be called arbitrary to a certain extent. The choices are deliberately made by specialists within Questionmark, where possible in dialogue with stakeholders from the playing field. The goal of Questionmark, giving simple and unambiguous information to consumers, so that they can make a responsible choice, always plays a role.

Questionmark data is constantly being updated and it is therefore possible that adjustments have been made with respect to previous versions. Mistakes can not be entirely ruled out. If there is a need for it, it will be restored. The database is set up in such a way that improvements can be implemented quickly. If there are objections to certain assessments and these objections are properly substantiated, Questionmark will examine them within a reasonable time, and experts will be consulted if necessary. On this basis, adjustments will be made.

As far as Questionmark is based on results from independent surveys, Questionmark is not responsible for its content.

Ingredient lists and nutritional values

The information on the packaging of the products has always been used, as they are published in public sources, such as grocery shops. For those information, those who put the products into circulation are responsible. If interested parties can demonstrate that ingredients and nutritional values have changed, Questionmark will examine them within a reasonable timeframe and, if necessary, experts will be consulted. On this basis, adjustments will be made. If information is lacking about the nutritional values, Questionmark uses the data of a 'standard product'; the definition of these standard products comes from the NEVO file of the RIVM.

Exclusion of liability

Questionmark does not guarantee that the internet site and applications will function without error or interruption. Questionmark can not guarantee explicitly or implicitly that the information provided is correct, complete or up-to-date. Questionmark manages and maintains the Questionmark website and apps from the Netherlands. Questionmark does not guarantee that the website and apps are also suitable or available for use in other countries.

When Questionmark displays hyperlinks to third-party internet sites, this does not mean that Questionmark recommends the products or services offered on or via these internet sites. The use of hyperlinks from Questionmark is entirely at your own risk.

Intellectual property rights

Questionmark, and / or the rightful claimant, retains all rights (including copyrights, domain names, trademark rights, patents and other intellectual property rights) with respect to all information provided on or via the internet site and application (including all texts, graphic material and logos). It is not permitted to copy, download or in any way publish, distribute or reproduce information on this website without the prior written permission of Questionmark or the legitimate consent of the owner. Consumers may print and / or download the information for personal use.

Applicable law

In all cases concerning Questionmark and this Disclaimer, Dutch law applies. All disputes arising from or in connection with Questionmark or this Disclaimer will only be submitted to the competent court in Amsterdam.

If versions of the Disclaimer in other languages show discrepancies or lead to differences of interpretation, the version in the Dutch language is decisive.